What makes us stand out?
We base our care around you as an individual. To help us to do that, we adhere to a set of important principles in line with the CQC’s key lines of enquiry outlined below.
Safe
Abbeyfield (Lakeland Extra Care) Soc Ltd will do everything possible to keep you safe from all forms of abuse and neglect, working with you and other agencies to prevent avoidable harm.
We do this by:
We do this by:
|
|
Effective
We believe in care that meets your needs because you are involved fully in your care and its arrangement.
Each Resident is celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs accepted, supported and respected. The service we provide is effective because:
Each Resident is celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs accepted, supported and respected. The service we provide is effective because:
|
|
Caring
Abbeyfield (Lakeland Extra Care) Soc Ltd provides a caring environment which supports a person-centred approach because:
|
|
Responsive
Abbeyfield (Lakeland Extra Care) Soc Ltd will be responsive to what we see, hear and know, to ensure that you
maintain your health and wellbeing.
maintain your health and wellbeing.
- Care staff will ensure that they are up to date with what is in your Care Plans and make changes when they are needed
- Abbeyfield (Lakeland Extra Care) Soc Ltd welcomes complaints, compliments and issues raised and will always take them seriously, investigate and take the action needed to put things right, and improve the service we offer
- Staff will work with other professionals to ensure that your care is joined up
Well Led
Abbeyfield (Lakeland Extra Care) Soc Ltd is a well-led organisation, knowing its responsibilities and carrying them out
- The management staff of Abbeyfield (Lakeland Extra Care) Soc Ltd are both visible and approachable for Residents and staff alike
- Abbeyfield (Lakeland Extra Care) Soc Ltd has the skills to monitor the service and make changes when they are needed
- When things go wrong, Abbeyfield (Lakeland Extra Care) Soc Ltd and its management staff are honest with you and give solutions on how to put things right
Freedom from Discrimination
Abbeyfield (Lakeland Extra Care) Soc Ltd has a zero-tolerance approach to all forms of discrimination and will take action when it is found. Discrimination means being treated unfairly on the grounds of; age, being or becoming a transsexual person, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion, belief or lack of religion/belief, sex, sexual orientation or social standing.
Home | Who are we? | What makes us stand out? | Our Services | Living at Abbeyfield
Photos | Join Us | Jobs | Vision Mission Values
Photos | Join Us | Jobs | Vision Mission Values
The Abbeyfield (Lakeland Extra Care) Society Ltd.
Beetham Road, Milnthorpe, Cumbria LA7 7QW
Tel: 01539 562251
email: [email protected]
Beetham Road, Milnthorpe, Cumbria LA7 7QW
Tel: 01539 562251
email: [email protected]